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Critical Operations Technician I - Data Center Technician

Company: Prime Data Centers
Location: Dallas
Posted on: February 12, 2024

Job Description:

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.www.primedatacenters.comOverview:This is a full-time, entry-level position. The ideal candidate will demonstrate an ability and desire to learn and grow their skills and responsibilities over time. An interest in and strong familiarity with computers is required. Specific experience with relevant job tasks is desirable but not required.
The ideal candidate will be responsible for deploying and maintaining servers and the supporting infrastructure in a fast-paced environment with rapidly shifting priorities. The role will also entail providing customer support via an email / ticketing system to answer questions and troubleshoot problems. Previous technical support preferred but not required.Additional Information:

Looking for applicants who are available to work weekdays and weekendsShifts available: 2nd ShiftPosition requires applicant to work on-site and occasionally requires overtime. Training two weeks during 1st shift 9am to 5pmDuties/Responsibilities:
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.Able to lift heavy equipment/items up to 50 pounds.Able to work, days/nights/weekends/holidays, if needed and/or required.Responsible for fixing and installing sophisticated circuits and performing custom installations.Racks and stacks customer equipment.Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly.Installs circuits requiring sophisticated fiber terminations.Resolves work priorities from a ticketing queue and ensures consistency to all contribute times.Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.Works with customers to troubleshoot issues.Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects.Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)Maintains detailed written records of all work activity.Designs and leads cage / infrastructure modification projects.Required Skills/Abilities:
Strong verbal and written communication abilities.Proven customer service skills.Ability to troubleshoot and resolve business application issues.Proficiency in Microsoft Office Suite or equivalent software.Education and Experience:High school diploma or equivalent.Physical Requirements: Able to lift heavy equipment/items up to 50 pounds.Benefits:
  • Competitive pay ($18/hr-$24/hr) and performance bonus program
  • 401k fully vested upon enrollment, up to a 4% employer match
  • Medical, dental, vision, life insurance, and disability
  • Paid Time Off + Sick timePrime Data Centers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Powered by JazzHR

Keywords: Prime Data Centers, Dallas , Critical Operations Technician I - Data Center Technician, Professions , Dallas, Texas

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