Technician IT Enterprise Operations
Company: Pacific Dental Services
Location: Irving
Posted on: April 16, 2024
Job Description:
Now is the time to join Pacific Dental Services. You will have
opportunities to learn new skills from our team of experienced
professionals. If you're ready to take your career to the next
level and gain valuable experience, apply today!
Under the direction of the Mgr, IT Enterprise Operations, the
Technician, IT Enterprise Operations I will independently perform
all aspects of field support including: installation,
troubleshooting, repair and maintenance of PCs and mechanical
equipment in their assigned region. This individual will interact
with people and develop long term relationships with their
customers. The Technician, IT Enterprise Operations I will be the
first line of contact with the end users.
Responsibilities
- Perform on-site servicing, repair and/or installation of
hardware and software throughout assigned region.
- Assist customers to diagnose problems and provide resolutions
for technical and service issues including end-user local-area
network access problems, e-mail, Internet, and network or local
printer problems.
- Provide one-on-one end-user problem resolution with remote
desktop tools, telephone, and in- person.
- Diagnose and resolve desktop and laptop hardware issues.
- Under minimal supervision, install new IT and related equipment
and software.
- Help coordinate timely support and repair on various IT
equipment covered by third-party vendor maintenance
agreements.
- Manage help tickets assigned to them, ensuring maximum issue
resolution in minimum time with the end user needs the main
focus.
- Perform multiple, technical tasks with a need to routinely
upgrade skills to meet changing job conditions.
- Other duties as assigned by Management. Required
- 3-5 years of experience in an IT environment with strong
troubleshooting skills and networking software and hardware
problems.
- Knowledge of Windows 10, Windows 8, Windows 7, Windows Servers,
Microsoft Office, and theories of network systems.
- Possess a valid driver's license.
- Equivalent to high school diploma or general education degree
(GED) with at least one year college level course work. Preferred
- MCP (Microsoft Certified Professional), A+, or Network +
Certification.
- 1-2 years of experience providing end-user phone support.
- Associate's degree or higher in related field.
Knowledge/Skills/Abilities
- Ability to multi-task effectively without compromising the
quality of the work.
- Excellent interpersonal, oral and written communication
skills.
- Detail oriented, organized, process focused, problem solver,
self-motivated, proactive, ambitious, customer service
focused.
- Ability to draw conclusions and make independent decisions with
limited information.
- Self-motivated, reliable individual capable of working
independently as well as part of a team.
- Ability to respond to common inquiries from customers, staff,
regulatory agencies, vendors, and other members of the business
community.
- Ability to maintain confidentiality, meeting deadlines and
schedules, setting priorities, working as part of a team, work
independently and adapting to changing work priorities.
- Ability to work with mathematical concepts such as probability
and statistical inference.
- Ability to apply concepts such as fractions, percentages,
ratios, and proportions to practical situations.
- Ability to develop constructive and cooperative working
relationships with others, and maintaining them over time.
- Ability to demonstrate adaptability by ability to adapt to
changes, delays, unexpected situations, and effectively manage
competing demands.
- Ability to prioritize tasks and projects with limited
direction, while understanding and contributing to the success of
the assigned region(s). Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
Pacific Dental Services is an Equal Opportunity Employer. We
celebrate diversity and are united in our mission to create
healthier and happier team members.
#LI-PDS
Keywords: Pacific Dental Services, Dallas , Technician IT Enterprise Operations, Professions , Irving, Texas
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