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Customer Service Analyst

Company: Coforge Limited
Location: Dallas
Posted on: May 12, 2024

Job Description:

We at Coforge have an urgent requirement for Customer Service Analyst with Taxation experience.* This is an onsite role in Augusta, GA.* Pay rate $17/hr plus benefits.* If interested kindly apply or share your resume at shabnam.shaikh@coforge.com*Educational Qualifications:** High School Diploma* Associates Degree or 5 + years in related field*Professional Qualifications** Proficient in Microsoft Outlook* Proficient in Internet Explore* Proficient in Excel, PowerPoint* Ability to type at least 60 wpm* Strong organizational skills & attention to detail* Strong communication skills both oral and written* At least 5+ years experience in file exchange* Team-player, customer-centric attitude* Requires minimal supervision*Primary duties** Create tracking tickets* Assist with client inquires* Maintain active communication with both internal and external clients* Have a working knowledge of all processes within the company* Make calls to taxing jurisdictions requesting data* Work in fast paced environment* Communicate delays* Maintain excellent attendance* Research discrepancies* Document processing procedures* Claims processing* Train new employees* Manual bill request processing involving monthly envelope stuffing and document mailingJob Type: Full-timePay: Up to $17.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceExperience level:* 2 yearsWork setting:* In-person* OfficeExperience:* Tax: 1 year (Required)* Customer service: 1 year (Required)Ability to Commute:* Dallas, TX (Required)Work Location: In personby Jobble

Keywords: Coforge Limited, Dallas , Customer Service Analyst, Professions , Dallas, Texas

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