CCM (OpenText Exstream) Consultant

Company: Infosys Limited
Location: Dallas
Posted on: June 2, 2025

Job Description:

Technology-Customer Communication Management-SmartCommunicationsCompanyITL USARequisition ID133537BRInfosys is seeking CCM (OpenText Exstream) Consultant. As a Consultant or a CCM Developer, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, OpenText Exstream, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.


Required Qualifications:
Candidate must be located within commuting distance of Dallas, TX or Denver, CO OR be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience

• Design, develop and implement customer communication management (CCM) solutions using OpenText Exstream Designer and Design Manager.
• Develop and maintain complex data mappings, business rules, and document templates using Exstream Designer and Design Manager.
• Basic knowledge of Pearl and Shell scripting will add more to the role.
• Knowledge of working in LINUX based OpenText Exstream setup.
• Good communication skills and analytical skills.
• Knowledge on Exstream component such Templates, Flow frames, barcode, TLE's , ADA tagging.Job descriptionInfosys is seeking CCM (OpenText Exstream) Consultant. As a Consultant or a CCM Developer, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, OpenText Exstream, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
  
  
  Required Qualifications:
  Candidate must be located within commuting distance of Dallas, TX or Denver, CO OR be willing to relocate to the area. This position may require travel to project locations.
  Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  At least 4 years of Information Technology experience
  • Design, develop and implement customer communication management (CCM) solutions using OpenText Exstream Designer and Design Manager.
  • Develop and maintain complex data mappings, business rules, and document templates using Exstream Designer and Design Manager.
  • Basic knowledge of Pearl and Shell scripting will add more to the role.
  • Knowledge of working in LINUX based OpenText Exstream setup.
  • Good communication skills and analytical skills.
  • Knowledge on Exstream component such Templates, Flow frames, barcode, TLE's , ADA tagging.
    
    Personal
    Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
    • High analytical skills
    • A high degree of initiative and flexibility
    • High customer orientation
    • High quality awareness
    • Excellent communication and interpersonal skills. Ability to work effectively in a team environment
      The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
      
      Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :
      • Medical/Dental/Vision/Life Insurance
      • Long-term/Short-term Disability
      • Health and Dependent Care Reimbursement Accounts
      • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
      • 401(k) plan and contributions dependent on salary level
      • Paid holidays plus Paid Time OffEstimated annual compensation range for candidates in the below locations will be-
        Denver, CO $79,265 to $110,270
        
        
        About Us
        Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
        
        Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Keywords: Infosys Limited, Dallas , CCM (OpenText Exstream) Consultant, Professions , Dallas, Texas