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Customer Service Rep

Company: Frontline Source Group, Inc.
Location: Dallas
Posted on: September 17, 2020

Job Description:

Customer Service Representative Our busy client located in Dallas, TX has an immediate need for one customer service representative on a long-term contract basis. Company Profile: Privately held company Founded in 2008 Headquartered in Dallas, TX Does your resume really present you as the best qualified candidate for the job? Put your voice out there too! We invite you to share your story and complete a quick video interview that will be done in less than 3 minutes. Please follow this link: Customer Service Representative Role: The Customer Service Representative will interact with members/clients via phone and email to assist them with inquiries, concerns and requests during pre and post broadcast activities. Inbound calls directly from members with some outbound calling Correspond with members/clients via email to answer any questions or resolve issues in a timely manner Verify and update member information Respond promptly to member/client inquiries and resolve member/client complaints Enter member/client data into appropriate database and manage members' records to record details of inquiries, comments and complaints as well as record details of actions taken Recognize, document and alert manager of trends in member calls Customer Service Representative Background Profile: High School Diploma or GED 1+ years of customer service experience required Must be computer literate and be able to work within multiple systems Strong verbal and written communication skills Medical knowledge/experience helpful but not required Features and Benefits while On Contract: We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab. Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Keywords: Frontline Source Group, Inc., Dallas , Customer Service Rep, Sales , Dallas, Texas

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