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Fun and Friendly Work From Home Agents In TEXAS Needed!

Company: The CMI Group
Location: Coppell
Posted on: November 23, 2021

Job Description:

The CMI group is looking for fun and enthusiastic full time Customer Service Representatives to help assist customers in finding solutions for their past due cable TV & internet accounts. These representatives must be patient and love helping others, all while talking on the phone.A POSITIVE ATTITUDE and ability to multi-task is a must!No call center experience? No problem, WE WILL TRAIN YOU!! : )If you lack previous call center experience, we offer paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent verbal communication skills. The position requires regular attendance and punctuality.Duties include:

  • This position will help set up payment plans, document account issues, and/or restore services for customers. Must be able to listen, multi-task, and offer solutions to upset customers.
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectivesQualifications:
    • Proper phone etiquette with the ability to speak clearly and accurately with proper grammar
    • Experience with collections and/or soft sales is a plus
    • Have friendly and positive approach to difficult situations
    • Must be able to type at least 25 wpm
    • Taking consecutive customer calls and talking for the duration of your shiftWhat can The CMI Group offer YOU?
      • 100% Employee owned - Become an employee-owner!
      • A fun and positive work environment
      • Paid Training
      • Work from Home Opportunity
      • Paid time off
      • Flexible work schedules
      • Medical, Dental, & Vision Insurance offered to ALL Employees
      • 401K plan with CMI match
      • Growth opportunities
      • Monthly Bonuses
      • Great prizes and incentives for Attendance and performance
      • Casual dress code in officeWhy The CMI Group?We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for our employee-owners, clients and their consumers.The CMI Group. Relationships Matter.Check us out on Facebook, Instagram, Twitter, and LinkedIn (@thecmigroup)Job Type: Full-timePay: $14.00 - $15.00 per hourBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Disability insurance
        • Flexible schedule
        • Flexible spending account
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Paid training
        • Vision insurance
        • Work from homeSchedule:
          • 8 hour shiftSupplemental Pay:
            • Bonus pay
            • Commission pay
            • Signing bonusWork Location: Multiple Locations

Keywords: The CMI Group, Dallas , Fun and Friendly Work From Home Agents In TEXAS Needed!, Sales , Coppell, Texas

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