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Coordinator, Group Sales

Company: Sonder Inc.
Location: Dallas
Posted on: January 16, 2022

Job Description:

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options - from rooms to suites and apartments - found in more than 30 cities spanning eight countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options - from rooms to apartments - in 30 cities, eight countries, and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Coordinator, Group Sales

The Coordinator, Group Sales - a key member of the Sonder Sales team - will drive Sonder's revenue in two significant ways by 1) managing rooming list and individual reservations for definite group blocks, and 2) supporting incoming group lead response in partnership with group sales managers.

The Coordinator, Group Sales is responsible for managing all definite group room blocks and reservations within the assigned territory. This position will work in lockstep with Group Sales Managers for a seamless client/guest experience. Well versed in the hospitality sales process and skilled at simultaneously managing multiple projects, this position will act as the liaison between the sales team and the city operations teams to ensure a flawless booking process for all group attendees, planners and decision makers.

In addition to managing group blocks, this position serves as the hub of group sales optimization including: account and lead management as they bring to life and operationalize signed agreements, process leads, educate our clients on the Sonder experience, help execute sales agreements and foster meaningful customer relationships. The Coordinator, Group Sales will also be responsible for supporting, collaborating with and using various sales systems, strategies and processes. The Coordinator, Group Sales will be agile, driven by self-leadership, and have a keen sense of prioritization in order to complete these various tasks throughout their day.

AT SONDER YOU WILL:

  • Manage reservations for group room blocks (rooming list and individual)
  • Coordinate rooming list, monitor cut off dates, obtain rooming list by the cut off date and in accordance with the sales contract, set up billing arrangements, special requests, VIP clients, and coordinate group arrivals with city operations teams.
  • Meticulously Maintain unit blocks across all sales systems to ensure accurate reports and revenue forecasts.
  • Support the Group Sellers with guest/group contact communication, lead management, reservation fulfillment, and general account support.
  • Assist with customer service inquiries for group accounts and ensure quick resolution while also keeping all internal stakeholders updated.
  • Provide consistent, exceptional customer service to all internal and external customers.
  • Prepare Group Resumes/Turnover forms to ensure appropriate information communicated to City Operations Teams for flawless execution.
  • Collaborate with internal cross functional teams including city operations teams, central guest services, legal, finance and real estate, and others that work directly with the sales organization.
  • Ensure all leads and reservations are accurately entered into and managed in Salesforce.
  • Process group commission payments to third parties in partnership with FinOps.
  • Actively Participate in departmental and cross-functional meetings.

    WHAT WE LOOK FOR:
    • Minimum 2 years of customer facing experience in the hospitality or travel industry, preferably in the group sales space.
    • Strong understanding of the hotel industry's group reservations landscape.
    • Strong ability to see projects through from beginning to end; an organized multi-tasker who thrives on managing multiple projects at the same time.
    • Super-communicator, both internally and externally, with strong interpersonal skills; Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
    • Proven ability to improve and/or streamline processes in a growing, changing, complex environment.
    • Skilled in both Microsoft and Google suites of products, Salesforce, and other sales enablement tools.
    • Excited and passionate about Sonder, reaching sales targets, and working cross-functionally to build a world class Sales organization!
    • Passionate, positive, and ability to flex and adapt with a growing organization!
    • Enjoys talking and building relationships with customers. Hospitality is part of your DNA.

      We also have great benefits to make your life easier so you can focus on what you're best at:
      • Competitive compensation
      • Generous stock option plan
      • Medical, dental and vision insurance
      • Exempt team members have paid time off. Non-exempt team members accrue paid time off.
      • Annual free credits and discounts to stay in Sonders
      • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

        If a reasonable accommodation is needed, please email leaves@sonder.com. Sonder is committed to the full inclusion of all qualified individuals.

Keywords: Sonder Inc., Dallas , Coordinator, Group Sales, Sales , Dallas, Texas

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