Domestic Operations Agent

Company: Mach 1 Global Services
Location: Coppell
Posted on: January 16, 2022

Job Description:

MACH 1 GLOBAL SERVICES founded in 1988 and based in Tempe, Arizona, is recognized for quality of services in international air and ocean freight, ground transportation, warehousing, logistics consulting and US Customs Brokerage. Mach 1 is a global company with offices in the USA, Mexico, China, India, Indonesia and the UAE. We have been consistently named a Top 50 Privately Held Company in Arizona and have been included on the Inc. 500l5000 Fastest Growing Companies in America list!

Mach 1 has a career opportunity in Coppell, TX for an Operations Agent. Job functions of an operations agent will include, but are not limited to:

• Take customer shipment requests via phone, email or web entry.
• Generate all documentation required for the movement of freight generated from their facility.
• Use customer and third party websites to submit and manage live bid auctions.
• Quote customers on shipments timely and accurately. Communicate with sales on quotes timely in order to secure business.
• Route freight in the most efficient and economical manner.
• Track and trace freight
• Contact delivery agents and pickup agents to make arrangements for pickups or deliveries.
• Ensures customer request for service are met.
  
  The position is dayshift Mon-Fri, with occasional evenings/overtime as business needs require.
  
  The ability to work in a fast-paced environment required. Must be a dependable, organized, detail oriented, self-starter with a min of 1-2 yrs. of ground or air transportation experience.
  
  Strong interpersonal skills and excellent judgment with a desire to be a leader is preferred. Planning, creativity and innovation skills are a plus, along with the ability to analyze and troubleshoot complex situations. Excellent customer service skills required. Experience with Microsoft Word, Excel and Outlook mandatory
  
  High school diploma is required, college is preferred. We offer competitive pay and opportunity for advancement, plus a complete benefits package including medical and dental.
  
  Mach 1 is an equal opportunity and affirmative action employer.
  
  Visit us on the web: .
  
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Keywords: Mach 1 Global Services, Dallas , Domestic Operations Agent, Sales , Coppell, Texas