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Full Time Customer Service Rep

Company: AGS Guest Guides Texas Advertising
Location: Crowley
Posted on: May 16, 2022

Job Description:

Job Description Small, family-run business in the hospitality and advertising industry seeks a full-time, super CSR join our team and stay with us for the long-term. Average tenure of current full-time staff is 10 years. Main responsibilities will be to interact with customers on a daily basis while fulfilling their advertising and marketing needs. Schedule can be flexible as needed. Benefits include health insurance, 401K matching program, all major holidays are paid time off. Handle incoming calls Identify and evaluate customers' needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate, valid and comprehensive information by using the right methods/tools Manage complaints, provide proper solutions and options; follow up to secure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Some proven customer support experience or experience as a client service representative is preferred Strong phone administration skills and active listening capabilities Ability to work independently and as a member of various teams Strong attention to detail Exceptional communication and presentation skills Ability to multi-task, prioritize, and control time effectively Experience in Microsoft Office specifically Word, Excel, Access

Keywords: AGS Guest Guides Texas Advertising, Dallas , Full Time Customer Service Rep, Sales , Crowley, Texas

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