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Provider Services Representative

Company: Child Care Group
Location: Dallas
Posted on: August 7, 2022

Job Description:

Job DescriptionMake an Impact as a Provider Services RepresentativeYou will serve as a member of the Child Care Assistance (CCA) Provider Services team and be responsible for reviewing provider paperwork to determine program eligibility, assisting providers via the provider help line or in person, updating changes, and maintaining any necessary reports for tracking purposes. This position works under the supervision of the Provider Services Supervisor with some demand for independent judgment and action. Why work for ChildCareGroup? Founded in 1901, ChildCareGroups (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed. ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more! You are a great fit for the role because you identify with the CCG SPIRIT, our core values: SERVICE - Lead with a servants heartPROFESSIONALISM - Perform our best every dayINTEGRITY - Do what is rightRESPECT - Treat each other the way we wish to be treatedINCLUSION - Value individual differencesTEAMWORK - Communicate and collaborate to achieve our goals Position Details ResponsibilitiesWorks with providers as they request to join the CCA program or are requested by the eligible parent. Sends required paperwork to provider and tracks documents to ensure all required items are received. Determines provider eligibility.Provides technical assistance via telephone, email, or virtual meeting to the provider on forms, program guidelines, attendance reporting, and payment procedures. Provides customer service via the provider help line; answers calls promptly, provides assistance with CCA requirements, documents information in the state database and internal workflow system as needed, sends requested information to providers. Assists customers who visit the office in person.Processes provider paperwork, accurate rate reimbursement, and documentation for providers in the state database and internal workflow system while maintaining a high level of accuracy on data entry. Reviews confidential documents submitted by relative providers to determine proof of relationship and overall eligibility. Handles EIN/Social Security numbers as well as banking information. Ensures that documentation accurately and clearly reflects any activity with the provider. Ensures all confidential information and documentation is kept secure.Performs other duties as assigned by Supervisor/Manager Education and ExperienceHigh school diploma or equivalent required, Associates degree preferredOne year employment experience in customer service or general office setting requiredMust have demonstrated success working as a member of a teamMust display excellent written and verbal communication skills and effectively work with the publicGood organizational skills and proven ability to work under pressure and meet deadlines requiredMust be able to produce documents with little or no grammar and spelling errorsComputer literacy required (e.g., MS Office suite, Adobe, etc.). Prompt and regular attendance required Travel and Compliance Requirements Must have a valid Texas driver's licenseDriving record must comply with CCG's automobile insurance carrier requirementsMust have liability insurance coverage and reliable personal transportation Ability to travel locally or out of town as requiredMileage reimbursement is offered when applicableMust successfully meet all compliance background check requirements for federal funding throughout employmentIn accordance with the applicable directives from the Federal government and the Office of Head Start regarding COVID-19 vaccine requirements, all CCG employees must be fully vaccinated by January 4, 2022. ChildCareGroups Generous Health and Wellness Benefits Paid Parental Leave Short Term, Long Term Disability and Basic Life Insurance at no costMedical, Dental and Vision Insurance Telemedicine at no cost401(k) with a company match Paid Time Off (12) Paid Company HolidaysAnd more! Become a part of the team that supports the education and assistance of over 50,000 lives per year in Texas! ChildCareGroup is an Equal Opportunity/Affirmative Action employer. #childcare #providerservicesrep

Keywords: Child Care Group, Dallas , Provider Services Representative, Sales , Dallas, Texas

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