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Front Desk Agent

Company: Sheraton Dallas Hotel by the Galleria
Location: Dallas
Posted on: November 26, 2022

Job Description:

ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Deposit guest valuables in hotel safe deposit box as requested and appropriate. Transmit and receive messages using all communication avenues. LightSpeed Knowledge is desired Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Listen to and solve guests' concerns. Keep record of room availability and rate Thank each guest by name for choosing your hotel. Invite back. Make, confirm, and cancel reservations via all communication avenues. Accurately post charges such as room, food, liquor, or telephone to guest bill. Make reservation, transportation, or entertainment reservations for guest. Log and conduct wake-up calls timely and pleasantly. Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction. Ability to willingly perform other customer service and guest-related functions as required.Equal Opportunity EmployerJob Type: Full-timePay: $16.00 per hourSchedule: 8 hour shift Evening shift Weekend availabilityApplication Question(s): Are you willing to undergo a background check?Experience: hotel front desk: 2 years (Preferred) Customer Service: 2 years (Preferred)Work Location: One location

Keywords: Sheraton Dallas Hotel by the Galleria, Dallas , Front Desk Agent, Sales , Dallas, Texas

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