Front Desk Agent
Company: AC Dallas Residence Inn
Posted on: November 26, 2022
Are you a fast thinking individual that seeks challenges with
enthusiasm and a strong sense of urgency? Do you enjoy building
relationships and continued people interaction where your
flexibility and ability to "think outside of the box" is recognized
If the answer is YES, ACRI Dallas by the Galleria,has an
opportunity for you!
A Front Desk Agent is responsible for checking hotel guests in and
out of their rooms. They are responsible for ensuring that every
single guest has an enjoyable experience at the hotel. A few of the
main duties of a front desk agent are greeting guests at the front
desk, answering any questions, recommending activities and
restaurants to guests, and answering any phone calls. They also
have to store any luggage as needed by guests.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
Checking in guests to hotel using Front Office system and modifying
reservations, acting as hotel operator and performing concierge
duties. Providing attentive courteous and efficient service to all
guests prior to arrival and throughout their stay while maximizing
room revenue and occupancy.
Resolves guest complaints within scope of authority, otherwise
refers the matter to management. Notifies supervisor and/or
Security of all unusual events, circumstances, missing items, or
Notifies management of any problems resulting from guest
complaints, intoxication or disruptive behavior.
Reporting to work as scheduled (on time and on regular basis) is an
essential function of the job.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member frequently
stands for sustained periods of time or walks from one work area to
another. While performing the duties of the job the team member
frequently uses fingers to enter data into computer or operate
telephone/office equipment. The team member occasionally grasps
objects. The team member frequently reaches by extending hand(s)
and arm(s) in any direction. Repetitive motions are made while
entering data into computers. The team member occasionally stoops,
kneels and crouches. The team member regularly talks and hears to
answer phones and communicate with guests or staff. Exerts up to 25
pounds of force occasionally, and/or up to 10 pounds of force
frequently, and/or a negligible amount of force constantly to move
objects. The team member is required to have close visual acuity to
view telephone console, computer terminal, documents and guests.
The team member is required to have visual acuity to determine the
accuracy, neatness, and thoroughness of the work assigned and to
make general observations of facilities. The team member is subject
to inside environmental conditions. The noise level is usually
quiet. The team member is subject to hazards that includes
proximity to electrical current found in office related equipment.
The team member is occasionally subject to atmospheric conditions
such as perfumes, odors, or dusts
ACRI Dallas by the Galleria is an equal opportunity M/F/V/D
Keywords: AC Dallas Residence Inn, Dallas , Front Desk Agent, Sales , Dallas, Texas
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