Contact Center Agent - FT
Company: Resource One Credit Union
Location: Dallas
Posted on: January 27, 2023
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Job Description:
Description:CALLING ALL FUTURE RESOURCE ONE TEAM MEMBERS:Are you
a solutions oriented individual committed to providing outstanding
member service? Are you ready to display your caring, compassionate
and enthusiastic side to the members that we serve and ensure that
all of their questions and concerns are answered in a prompt,
courteous and professional manner? Are you able to transform
customer feedback into actionable items that can assist with the
increased improvement of the overall member experience?Do you have
the ability to work in a fast paced environment?If your response to
these questions are starting to describe your current capabilities,
we encourage you to continue reading as this position may be the
very start to your new career!WHAT IS YOUR PURPOSE?The ideal
Contact Center Agent will be responsible for the overall experience
that our members receive when they call the credit union for
assistance. By providing accurate and knowledgeable information to
our members and ensuring that our services provided are of the same
high quality care and concern, you will be well on your way to
becoming a valuable member of our team.WHAT MAKES YOU QUALIFIED FOR
THE POSITION?You will need at least a High School diploma or
equivalent, along with having 6+ months experience within a
customer service-focused environment (i.e. Contact/Call center,
retail, hospitality, or food and beverage). AS THE CONTACT CENTER
AGENT YOU WILL:
Keywords: Resource One Credit Union, Dallas , Contact Center Agent - FT, Sales , Dallas, Texas
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