Sales Agent I-1

Company: Dallas Area Rapid Transit
Location: Dallas
Posted on: March 20, 2023

Job Description:

Dallas Area Rapid Transit - General Summary:
Provides administrative support to customers with sales of passes and merchandise; Processes various documents, including photo identification (ID), fare evasion citation payments, and TVM machine refunds. Maintains photographs and storage of DART Marketing archives. Maintains appropriate levels of office supplies. Conducts off-site sales when assigned.
Essential Duties and Responsibilities:
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Assists in opening and closing operations; maintains proper essential control. Secures and verifies daily cash funds and DART passes and decals.
Handles cash and credit card transactions using P.C. register and PEM machine.
Prepares daily sales report forms related to sales, accountability, and inventory of passes.
Will be required to become familiar with DART information to assist with and address customer inquiries in person and over the phone.
Process various documents to include DART passes, fare evasion citations, DART Student, Senior, Disabled, Reduced, and Annual Photo I.D.s. Ensures all requirements are met for processing I.D. cards.Prepares monthly store audits of passes and other reports as assigned.
Assist in maintaining a stock of office supplies and organizing the cleaning (janitorial) schedule for the store.
Operates DART non-revenue vehicles as necessary to set up remote sales opportunities.
Responsible for picking up deliveries from the mailroom and delivering merchandise orders to interdepartmental customers.
Performs physical inventory and maintains an inventory of DART store merchandise. -
Required to work flexible work hours Monday - Friday between 7:30 a.m. - 6:00 p.m.
Performs other related duties as assigned.

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Minimum Knowledge, Skills, and Abilties Required:
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Note: -An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

High school or general education diploma (GED).
One (1) year of experience in banking, retail sales operations, customer service environment, or related fields. Bi-lingual preferred. (English/Spanish)
Valid Texas Class C Drivers License. No Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months; not more than one (1) DWI conviction on driving record. There are no more than three (3) convictions of moving violations within the last thirty-six (36) consecutive months on driving record to operate armored and DART non-revenue vehicles.
Pass a background investigation and credit reference check to handle money.
Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles. -
Ability to lift objects weighing 15-30 pounds.Ability to operate standard office equipment such as copier, typewriter, calculator, facsimile, electronic capture terminal, camera, cash register, etc.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. -
Ability to marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Helpfully arranges information and files.
-Ability to use their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
-Ability to enjoy working hard. Is action oriented and full of energy for the things they see as challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others. -
Ability to use rigorous logic and methods to solve complex problems with practical solutions.
-Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers. -
Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization. -
Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.

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Working Conditions:
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Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals, while visiting DART's operating facilities, assuming the incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: -The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
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DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
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Pay Grade:
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Commensurate with education and experience.
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Posting End Date: April 4, 2023
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job requisition idJR100516

Keywords: Dallas Area Rapid Transit, Dallas , Sales Agent I-1, Sales , Dallas, Texas