Entry-Level Collections Agent (Full-Time)
Company: ValorVIP
Location: Dallas
Posted on: May 28, 2023
Job Description:
POSITION OVERVIEW:ENTRY-LEVEL COLLECTIONS AGENT (FULL-TIME)Join
our team and grow with us! We need account receivable specialists
to respectfully recover past due consumer accounts. As a recovery
professional you will complete our two-week professional recovery
agent training, then work to resolve open accounts with customers.
You will be responsible for using negotiation methodologies,
maintaining trustful customer relationships, and ensuring timely
payments toward recovery goals. If you believe you have a
persuasive personality and enjoy helping people toward their
financial goals, this is the career for you. We provide a
professional environment, great pay structure, and plenty of new
accounts! You provide the work ethic and professional attitude.
This is an entry-level position that offers on the job paid
training. Compensation is commensurate with experience. Prior
contact center experience, experience in customer service, tech
support, sales, or back-office support is required.
--------------:POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO?Do you strive for excellence and enjoy helping
others? This position is responsible for reaching out to open
accounts using the latest contact center technology and ethical
recovery strategy. Improve relations with open accounts and promote
brand awareness as you become a highly trained expert on products,
technology, and business process. In addition to being the best in
the business, you will need to be confident, fully engaged, a team
player, and dedicated to bringing a positive and enthusiastic
outlook to work each day. Essential Duties
Utilize various contact technology
and recovery strategies to locate right parties.Understand the
customers situation and identify best means of payment
plan.Negotiate payment terms with empathy, tact, and
professionalism.Make outbound and receive inbound calls.Follow all
required scripts, policies, and procedures.Respond effectively to
common challenges to collection calls while discussing means of
resolving open accounts.Meet monthly goals and perform other
assigned duties.Attend meetings and training and review all new
training material to stay up-to-date on changes to program
knowledge, systems, and processes.Adhere to all attendance and work
schedule requirements.CANDIDATE QUALIFICATIONS:WONDER IF YOU ARE A
GOOD FIT? We provide all new employees with world-class training,
so all positive, driven, and confident applicants are encouraged to
apply. Ideal candidates for this position are highly motivated,
energetic, and dedicated. QualificationsMust be 18 years of age or
olderHigh school diploma or equivalentExcellent organizational,
written, and oral communication skillsThe ability to type swiftly
and accurately (20+ words a minute)Basic knowledge of Microsoft
Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding
of Windows operating systemHighly reliable with the ability to
maintain regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem solving and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused and self
manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersCOMPENSATION DETAILS:WANT
AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. Employees earn paid time off as well as paid holidays
and paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TVs, trips, tickets, and even cars. In addition to
our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE
BENEFITS
Medical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
ContestsSCHEDULE:NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?We can
offer a wide range of scheduling options for qualified candidates.
There are multiple shifts and weekly work variations available to
our team members. Please ask a Talent Acquisition Specialist about
the different types of creative scheduling options that are
available at your location. Whether you are a busy parent, student,
or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.PHYSICAL REQUIREMENTS:This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.CONDITIONS
OF EMPLOYMENT:
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.REGARDING COVID-19:As an
employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe. Measures include
social distancing for those working on-site, frequent deep cleaning
and disinfecting of workstations and common areas, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. For more information on
MCIs response to COVID-19 please visit .EQUAL OPPORTUNITY
EMPLOYER:At MCI and its subsidiaries, we embrace differences and
believe diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment. MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. MCI will not tolerate discrimination or harassment
based on any of these characteristics. We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, benefits, social and
recreational programs, and discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.REASONABLE ACCOMMODATION:Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources.ABOUT US:MCI helps customers take on
their CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services. In 2019 Marlowe Companies Inc. (MCI)
was named by Inc. Magazine as Iowas Fastest Growing Company in the
State of Iowa and was named the 452nd Fastest Growing Privately
Company in the USA, making the coveted top 500 for the first time.
MCIs subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). DISCLAIMER:The purpose of the above
job description is to provide potential candidates with a general
overview of the role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description.The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.-------:_
Keywords: ValorVIP, Dallas , Entry-Level Collections Agent (Full-Time), Sales , Dallas, Texas
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