Customer Service Representative - Remote - 542
Company: Copart
Location: Dallas
Posted on: May 28, 2023
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Job Description:
The Remote Customer Service Representative (CSR) provides
exceptional customer service to internal and external customers of
Copart. Through a thorough understanding of Copart practices, the
CSR offers solutions that aid and facilitate a unique customer
service experience. The CSR provides general administrative support
while multi-tasking in hectic and stressful situations. In
addition, the CSR will be the face of the Company through
face-to-face and vocal interactions with all levels of customers
which range from the general public to high-level managers of
organizations. Receive and process payments. Update lot (vehicle)
notes in the system. Answer multi-line telephone in a professional
manner. Face-to-face customer interaction. Use company resources to
gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information. File
documents according to criteria. Process mail incoming and outgoing
per criteria. Read and interpret various reports and documents.
Proper completion of sale documents. Other duties as assigned.
Required Skills & Experience: One year of office support experience
in a customer service role preferred High School diploma Excellent
customer service skills and attitude Excellent written and verbal
skills Proficient with office equipment Attention to detail
Problem-solving Computer proficiency - MS Suite Typing speed 45WPM
Professional appearance Ability to multi-task in a fast-paced
environment Bilingual skills a plus Occasional overtime as needed
For 40 years, Copart has led its industry in innovation and
customer service, enabling it to grow profitably in markets across
the globe. Our success is the direct result of the skills and
efforts of our talented and diverse employees. Our mindset? It's
never just a "job" when your coworkers are like family - it's like
coming home. Other
detailsPDN-99192b62-adc7-4626-9db6-ea428d21ea57
Keywords: Copart, Dallas , Customer Service Representative - Remote - 542, Sales , Dallas, Texas
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