Bank Customer Service Representative
Company: MCI Careers
Location: Dallas
Posted on: May 28, 2023
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Job Description:
LOCATION
Dallas, TX
JOB TYPE
Full-Time & Part-Time
PAY TYPES
Hourly + Bonus
SALARY
$13.10 - $17.10 / hour
BENEFITS & PERKS
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical,
Dental, Vision, Life Insurance, Retirement, Advancement
Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual
Dress Code, Regular Raises
APPLICATION DETAILS
No Resume Required, On-site Interview
POSITION OVERVIEW
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES
SECTOR
We are hiring customer service representative to support inbound
and outbound customer service projects for Finacial Services
clients. We are seeking qualified professionals who will work to
ensure our organization is providing world class service to our
members, employees, and our communities. In this role you will work
directly with bank customers providing product and account
information, resolving customer issues, and answering customer
questions regarding bank processes. Candidates should have
excellent communication skills, willing to learn on the job, and be
highly reliable.
This is an experienced-level position that offers on the job paid
training. Compensation is commensurate with experience. Prior
contact center or customer service experience is required. There
are both full-time and part-time openings with multiple schedule
options.
MCI is one of the fastest growing companies in the country. We
provide services for some of the most famous brands, as well as
state, and federal programs. This is a wonderful opportunity for
you to start your career here. With our industry-leading training,
you are sure to grow. We offer many advancement opportunities
including Supervisor, Trainer, Talent Acquisition, and Operations
Management.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service for bank customers. This
role requires you to interact with hundreds of customers each week
across the country to resolve support issues and ensure a
best-in-class customer experience. You will need to be confident,
fully engaged, a team player, and dedicated to bringing a positive
and enthusiastic outlook to work each day.
Essential Duties
--- Handle inbound customer calls in a courteous, timely, and
professional manner - including email and live chat
--- Listen to customers, understand their needs, and resolve
customer issues
--- Escalate customer issues to the appropriate staff and
managerial for resolution as needed
--- Ensure first call resolution through problems solving and
effective call handling
--- Follow the processes of the Client program and perform all
tasks in a courteous and professional manner
--- Utilize knowledge base and training to accurately answer
customer questions
--- Create and maintain customer CRM records with accurate call
details
--- Accurately document call resolution in appropriate systems
--- Strictly follow client process for handling financial issues
and inquiries
--- Comply with requirements surrounding confidential information
and personal information
--- Follow all required scripts, policies, and procedures
--- Adhere to all attendance and work schedule requirements
including all scheduled training
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you
gain in training into customer wins. MCI provides all new employees
with world-class training, so all positive, driven, and confident
applicants are encouraged to apply. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
Required
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics. We adhere to these principles in all aspects
of employment, including recruitment, hiring, training,
compensation, promotion, benefits, social and recreational
programs, and discipline. In addition, it is the policy of MCI to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires, and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
For more information on MCI's response to COVID-19 please visit
www.mci.world/covid-19.
DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.
The employer has the right to revise this job description at any
time. This job description is not a contract for employment, and
either you or the employer may terminate employment at any time,
for any reason.
Keywords: MCI Careers, Dallas , Bank Customer Service Representative, Sales , Dallas, Texas
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