Group Sales Manager

Company: Association Of Zoos & Aquariums
Location: Dallas
Posted on: September 1, 2024

Job Description:

JOB SUMMARYThe Group Sales Manager is responsible for the planning and coordination of corporate and private events at the Dallas Zoo, a 501C3 non-profit organization. This position will handle all aspects of the Zoo's Group Sales program and will possess outstanding communication skills for successful client acquisition and organizing event logistics and resources across multiple departments, including the Zoo's exclusive catering partner Service Systems Associates, Inc. (SSA). Responsibilities include developing sales strategies, creating proposals, conducting site tours, managing requests and resources, working with teams and other stakeholders, coordinating timelines, and completing tasks to accomplish results.The Dallas Zoo offers unique site rental locations geared towards creating memorable events that enhance and contribute to the Zoo's mission of engaging people and saving wildlife.SPECIFIC DUTIES AND RESPONSIBILITIES

• Solicits corporate and private clients for a variety of events at the Dallas Zoo, generating new and return business through networking, scheduling appointments, cold calling, and attending trade shows (when applicable).
• Builds rapport with clients, effectively communicating venue needs and executing contracts to meet sales projections.
• Responds to client requests in a timely manner, serving as the primary contact for client relationships.
• Plans and details functions with the client, including space requirements, event times, equipment needs, and safety considerations.
• Facilitates site tours and organizes Zoo and SSA support staff for these visits.
• Creates and distributes detailed contracts, proposals, and event memos.
• Conducts and participates in event planning and update meetings regularly.
• Works collaboratively with other zoo departments and SSA to achieve successful events.
• Attends booked events as needed to ensure service level.
• Creates and adheres to existing and newly established sales guidelines, policies, and procedures.
• Maintains client database and zoo event calendar.
• Develops and achieves sales program goals outlined in the Zoo's annual budget.
• Recommends sales programs or initiatives to build client base and event frequency.
• Provides supervision for team members working events and collaborates with staff supervisors for coaching and training.
• Uses good judgment and makes sound decisions in a fast-paced environment.
• Ensures work is performed safely and complies with environmental standards.
• Operates various office and event equipment, computers, and radio systems.
• Responsible for post-event follow-up/survey, continued client relationship, and event billings.
• Represents the zoo professionally at all times.
• Supports the Zoo's sustainability and conservation efforts.
• Performs other duties as assigned.QUALIFICATIONS
• Proven track record in both sales and successful client relationships.
• Five years' experience in event sales programs, preferably in hospitality, entertainment, or attractions.
• One year of supervisory experience preferred.
• BA, BS or equivalent degree or work experience.
• Industry experience and knowledge of hospitality and event logistics.
• Creative and innovative with strong attention to detail.
• Strong organizational and planning skills.
• Excellent written and verbal communication skills.
• Ability to effectively manage staff and work activities.
• Strong understanding of catering and event coordination procedures.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Self-starter and self-motivated with the ability to work independently.
• Willingness to be a part of a team and work together to accomplish goals.
• Commitment to the mission and values of the Dallas Zoo.
• Preferred experience with Caterease.WORK ENVIRONMENT
• Regularly works daytime hours and occasionally works irregular hours, including nights, holidays, and weekends.
• Ability to work indoors and outdoors with exposure to cold and heat.
• Ability to exert light physical effort, including lifting, carrying, and moving objects of medium weight (25 pounds).
• Must have a valid driver's license with reliable transportation.
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Keywords: Association Of Zoos & Aquariums, Dallas , Group Sales Manager, Sales , Dallas, Texas