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Inside Sales Representative

Company: Wilbert Funeral Services
Location: Duncanville
Posted on: March 14, 2018

Job Description:

Job DescriptionPosition OverviewProvides sales and customer service support to the Licensee NetworkEssential Job Functions

  • Processes orders and inquiries from Licensees received via telephone, email, and fax
  • Reviews orders for accuracy, coordinates all changes with appropriate departments, follows through on all special requests
  • Supports the on-line system (WilbertDirect) used by Funeral Professionals for ordering cremation products
  • Investigates any product or transportation issues and takes/suggests corrective action to ensure resolution
  • Work with other Inside Sales Reps to ensure that all duties are completed by the end of day
  • Completes all necessary paperwork to document account activity
  • Maintains filing on a daily basis
    • Team Oriented
    • 3-6 years of customer service experience
    • Strong communication skills
    • Highly Organized
    • Able to work in independently, as well as part of a teamKnowledge, Skills and Abilities
      • Excellent organizational skills
      • Detail oriented
      • Ability to maintain positive relationships with the Licensee Network
      • Excellent listening and communication skills
      • Ability to learn and understand proprietary computer systems as used in order-entry
      • Ability to analyze and problem solve
      • Ability to multitask
      • Conforms to operational processes and procedures
      • Works well under pressure
      • Adapts well to change*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.Company DescriptionWilbert Funeral Services is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 22 states.

        Keywords: Wilbert Funeral Services, Dallas, Inside Sales Representative, Sales, Duncanville, Texas

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