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Enterprise Account Representative, Outbound Growth, Sales -

Company: Spectrum
Location: Coppell
Posted on: April 17, 2018

Job Description:

Client Reference Code: 211749
About Employer Enterprise
Employer Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.

The broad Employer Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.
Job Summary

The Enterprise Account Representative is a consultative professional sales position within our Enterprise team. Individuals in this position are responsible for selling to commercial companies looking to purchase fiber based services for their business. This professional is responsible for learning a customer---s business needs and making recommendations while maximizing revenue for Employer Enterprise.
This position is required to sell, transfer, provide information, and offer assistance on all aspects of fiber services to potential and current customers by telephone.
Major Duties & Responsibilities

  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
  • Sell into customer base by using the standard telephone and email strategy associated with active campaign
  • Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers
  • Acquire and demonstrate thorough knowledge of competitors--- pricing, packaging and products in an effort to discuss side by side comparisons of Employer Enterprise---s and competitors--- products and services
  • Promote and communicate current marketing campaigns and promotions
  • Work with other departments, as necessary, to resolve customer issues
  • Perform other duties as required by supervisorRequired Qualifications
  • Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
  • Must demonstrate commitment to provide the highest quality of service to the customer.
  • Must be competitive and be driven by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
  • Must organize work and time to ensure delivery of results and display a strong work ethic.
  • Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations.
  • Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide.
  • Must follow through on commitments and maintain the confidentiality of customer and business data.
  • Must provide a unique positive customer experience for each Employer customer by adapting own interpersonal and sales approach to customer---s own interpersonal style and situation.
  • Must have ability to remain engaged with customers until problem or complaint is handed off or escalated.
  • Must be able to speak in a logical, organized and confident manner, get one---s point across clearly when speaking to others, and actively listen to others. Quickly read and comprehend written materials.
  • Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive constructive manner and freely share information with others.
  • Must identify problems and root causes within calls and effectively analyze information to generate alternatives even when data is limited or solutions produce unpleasant consequences.
  • Must constantly pursue self-development, seek feedback from others and be receptive to coaching and constructive feedback.
  • Must quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job.
  • Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.
  • Must be proficient at typing and entering data into applications using a keyboard.
  • Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook).
  • Must be available to work assigned shift as within guidelines; Hours of operation are 8:00 am -5:00 pm Monday through FridayEducation
  • Some college or college degree preferred
  • High school diploma or general education degree (GED) required.Related Work Experience
  • Minimum of 6 months experience working with customers required, 1 year preferred.
  • 6 months of employment working in a call center preferred.
  • 6 months of employment in commission-based sales preferred.
  • 6 months of employment using a computerized system as a central part of the job preferredWorking Conditions
  • Office and desk work only Job Code : SCM210 EAR-Enterprise Account Rep Exempt 211749BR

    Keywords: Spectrum, Dallas, Enterprise Account Representative, Outbound Growth, Sales -, Sales, Coppell, Texas

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